How can we help?
Get support for PawCards, find answers to common questions, and connect with our community.
App Issues
Having trouble with the app? Check our troubleshooting guide or contact support.
Get Help →Billing & Subscriptions
Manage your subscription, update payment methods, or request refunds.
Billing Portal →Contact Support
Can't find what you're looking for? Get in touch with our support team.
Contact Us →Frequently Asked Questions
How do I create my first PawCard?
Open the app, tap the "+" button on the home screen, add your pet's details, take a photo, and save. It takes just a few minutes!
What's included in the 3-month free trial?
The trial includes all premium features: Lost Dog Alerts, Community Safety Network, Emergency Contacts, PawWatch monitoring, and advanced analytics.
How do I spot a dog I see?
Tap "Spot a PawCard" on the home screen, take a photo, add location details, and submit. The owner will be notified if it's a registered pet.
Is my location data private?
Yes! Your exact location is never shared. We only use general area information to connect you with nearby pet owners, and you can control location sharing in settings.
How do I add friends?
Go to the Friends tab, tap "Find Friends", search by name or browse nearby pets, then send a friend request. You can also scan QR codes when meeting in person.
What if I can't identify a dog's breed?
Use our AI-powered PawDex! Take a photo and our system will suggest the most likely breeds. You can also browse our database of 225+ breeds.
How do I cancel my subscription?
Go to Settings → Premium Management → Manage Subscription. This opens our billing portal where you can cancel anytime. You'll keep access until your current period ends.
Can I use PawCards without location services?
Yes, but with limited features. You can create PawCards and use PawDex, but you won't see nearby pets or be able to spot dogs with location data.
Troubleshooting
App won't load or crashes
- • Restart the app completely
- • Check your internet connection
- • Update to the latest version
- • Clear app cache in Settings
- • Restart your device
Location services not working
- • Check location permissions in Settings
- • Ensure location services are enabled
- • Try "While Using App" permission
- • Check if other apps can access location
- • Restart location services
Friends list not loading
- • Check your internet connection
- • Pull down to refresh the friends list
- • Log out and back in
- • Check if you have pending friend requests
- • Contact support if issue persists
Premium features not working
- • Check if you're in trial period
- • Verify subscription status in Settings
- • Restore purchases if needed
- • Check payment method is valid
- • Contact billing support
Still need help?
Our support team is here to help. Choose the best way to reach us:
Contact Methods
What to include in your message
- • Your device model and iOS version
- • Current PawCards app version
- • Detailed description of the issue
- • Steps to reproduce the problem
- • Screenshots if helpful
- • Your account email