Billing & Subscriptions
Manage your PawCards subscription, update payment methods, and handle billing inquiries.
Manage Your Subscription
Subscription Management in the App
All subscription management is handled directly in the PawCards app. You can view your current plan, update payment methods, and cancel your subscription from the app settings.
App Settings
Go to Settings → Premium Management
Payment Methods
Update through Apple App Store
Billing History
View in App Store account
Choose Your Plan
Monthly
per month
- ✓ All premium features
- ✓ Lost Dog Alerts
- ✓ Community Safety Network
- ✓ Emergency Contacts
- ✓ PawWatch Monitoring
- ✓ Advanced Analytics
Annual
per year
Save £4.00 (17% off)
- ✓ All premium features
- ✓ Lost Dog Alerts
- ✓ Community Safety Network
- ✓ Emergency Contacts
- ✓ PawWatch Monitoring
- ✓ Advanced Analytics
Launch Offer
per year until April 2026
Save 50% (then £20/year)
- ✓ All premium features
- ✓ Lost Dog Alerts
- ✓ Community Safety Network
- ✓ Emergency Contacts
- ✓ PawWatch Monitoring
- ✓ Advanced Analytics
Refunds & Cancellations
Refund Policy
- ✓ Full refund within 7 days of new subscription
- ✓ Refunds for technical issues or app problems
- ✓ Immediate refund for unauthorized charges
- ✓ Automatic refund for duplicate charges
Cancellation
- ✓ Cancel anytime from your account settings
- ✓ Keep access until current period ends
- ✓ No cancellation fees or penalties
- ✓ Reactivate anytime to restore premium features
Need Help with Billing?
Our billing support team is here to help with any payment or subscription questions.
Response within 2-3 days
Billing FAQ
How do I update my payment method?
Go to Settings → Premium Management → Manage Subscription in the app, or use the "Update Payment Method" button above. You can add new cards or update existing ones anytime.
Can I change my subscription plan?
Yes! You can upgrade or downgrade your plan anytime. Changes take effect at your next billing cycle. Upgrades are prorated, downgrades take effect at renewal.
What happens if my payment fails?
We'll retry your payment automatically. If it continues to fail, we'll email you to update your payment method. Your subscription will remain active for a few days to give you time to fix the issue.
How do I get a refund?
Contact our billing support team at billing@pawcards.app with your account details and reason for the refund. We process most refunds within 5-7 business days to your original payment method.
Can I pause my subscription?
Currently, we don't offer subscription pausing. You can cancel anytime and reactivate when you're ready. Your data and settings are preserved when you return.